# After Sales Service **Source:** https://umec.fr/en/services/after-sales-service **Language:** English --- Skip to content # After-sales service & customer support Home » Services » After-sales service ## After-sales service and technical support UMEC supports you after the commissioning of your equipment to ensure its proper functioning and performance over time. Our after-sales service provides reactive and structured follow-up to respond quickly to your requests. We intervene remotely for diagnostics, troubleshooting, and optimization of your installations. Our goal is to limit downtime and secure your production. ### Reactive technical support A team available to analyze your issue and provide you with a quick and adapted solution. ## The UMEC commitment to your performance UMEC puts its technical expertise at the service of the reliability and longevity of your equipment. Thanks to a perfect knowledge of its solutions and their application environments, our teams support you with precision and efficiency to ensure the proper functioning of your equipment. Our after-sales service is based on responsiveness, rigor, and attentiveness. Each request is analyzed methodically in order to provide you with a clear, adapted, and sustainable solution, while limiting the impact on your business. ## Frequently asked questions about UMEC after-sales service Find here the answers to the most frequent questions concerning our after-sales service and our technical assistance. This section allows you to better understand our intervention procedures and our support. How to contact the UMEC after-sales service? You can contact our after-sales service by phone or via our contact form. By providing us with information regarding your installation and the issue encountered, our teams will be able to offer you quick support tailored to your needs. Does the after-sales service only work on UMEC products? No. Regardless of the brand of your motorization, we strive to offer a compatible solution allowing for the replacement or adaptation of the original motorization. Our expertise allows us to study numerous configurations in order to best meet your request. Can private individuals contact UMEC for an after-sales service request? Yes, private individuals can contact UMEC for any request concerning a motorization or a replacement part. After studying your needs, we will direct you to the most suitable partner in order to provide you with a quick and effective solution. ## Need to know more? ### Contact us Do not hesitate to contact us to speak with our teams; we will be delighted to advise you as best we can and present our various solutions. Contact ### Browse the catalogue Discover all our solutions and equipment available for your applications. Catalogue ![UMEC](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAABdwAAAI0AQMAAAA9S3lGAAAAA1BMVEUAAACnej3aAAAAAXRSTlMAQObYZgAAAH5JREFUGBntwYEAAAAAw6D7U0/hANUAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAuAWgcwABA2gPEwAAAABJRU5ErkJggg==) Manage consent To provide the best experiences, we use technologies such as cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent may adversely affect certain features and functions. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is necessary to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. - Manage options - Manage services - Manage {vendor\_count} vendors - Read more about these purposes View preferences - {title} - {title} - {title}